Refund policy

Return and Refund Policy

At voom.pk, we want you to be happy with your purchase. If you're not, we’re here to help!

7-Day Return Policy

You can return your item within 7 days of receiving it.

To return an item, it must be:

  • Unused and undamaged
  • In the original packaging with all accessories, manuals, tags, and invoice
  • Proof of purchase or order number required

Non-Returnable Items

Some items can't be returned unless they’re damaged or defective, including:

  • Beauty and personal care items
  • Health products
  • Baby care items
  • Used electronics
  • Products without original packaging

    Damaged, Defective, or Wrong Items

    If you get a damaged or wrong item:

    • Contact us within 48 hours
    • Provide your order number and photos/videos of the issue
      We’ll offer a replacement or refund if approved.

    Return Process

    • Contact us before sending the return.
    • After approval, you’ll get return instructions.
    • Pack the product securely and send it back.

     

    Shipping Charges

    • Delivery charges are non-refundable.
    • If the return is due to a change of mind, you may need to cover return shipping costs.
    • If the item is damaged or defective, we will handle the shipping charges.

    Exchange Policy

    We only offer exchanges for:

    • Defective items
    • Damaged items
    • Wrong items

      Refunds

        • Once we receive your return, we’ll let you know if your refund is approved.
        • Refunds will be processed within 7-10 business days via your original payment method.


          Order Cancellation

          Orders can be canceled only before shipping. After shipment, the order is covered by our return policy.

          Contact Us

          If you need help with returns or refunds, contact us at: