Frequently Asked Questions (FAQs)
General
1. How do I place an order?
To place an order, simply browse our products, add them to your cart, and proceed to checkout. Enter your delivery information and choose a payment method to complete your order.
2. What payment methods do you accept?
We accept various payment methods, including:
- Credit/Debit cards (Visa, MasterCard)
- Cash on Delivery (COD)
- Online Bank Transfer
3. How do I track my order?
Once your order has shipped, you will receive a tracking number via email or SMS. You can use this number to track your order online.
4. Do you offer free shipping?
We offer free shipping on certain items or promotions. For regular orders, shipping charges will be calculated at checkout based on your location.
5. How long does delivery take?
Delivery usually takes 3 to 7 business days, depending on your location. You will be notified once your order is shipped.
6. Can I cancel my order?
You can cancel your order before it has been dispatched. Once shipped, the order falls under our return policy.
7. What is your return policy?
We offer a 7-day return policy. If you’re not happy with your purchase, you can return the item within 7 days of receiving it. Please check our Return and Refund Policy for more details.
8. How can I contact you?
WhatsApp: 0331 9086647
Phone: 0331 9086647
Email: support@voom.pk
9. Do you offer exchanges?
We only offer exchanges if the item is defective, damaged, or wrong. Please contact us within 48 hours of receiving the product if there's an issue.